I wrote a short article,
https://obvioustruths.blogspot.com/2024/02/banks-going-downhill.html, on
February 20th. A month has yet to pass, but I found another bank doing as badly
as the first one.
Remember, we get warnings frequently asking us not to
click on links in strange messages. So, I was nervous when I received a message
from this bank asking me to click on a strange link to do my re-kyc. I called
the customer service center and asked if this was a genuine message from the bank.
I would not have hesitated if I had been asked to log in to the bank’s portal,
which I regularly use.
The person handling the call asked for all kinds of
identification and told me to go to the bank branch to solve the problem. I
gave her a blessing, and with some trepidation, I clicked on the strange link
and filled in the form displayed. Essentially, I declared that the details shown,
such as my address and PAN number, were correct. But when I hit the submit
button, it said, " Currently unable to handle this request." I
was happy to bless the portal designer as well!
As the next step, I emailed the bank address that
used to handle e-banking complaints. The response was very prompt. Within
minutes, my email bounced, saying that the address did not exist.
Another blessing, this time to the whole bank! I hope the
owner will sell it while someone is still willing to pay something for it!
Srinivasan Ramani
15-03-2024
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