Does your credit card company not know how to run a simple customer care operation? Get rid of that card!
Recently a credit card company (CCC) sent me a new card as
replacement for the one that was expiring. I have to run pillar to post to
activate it! My app stopped working probably as the old card expired. I tried
to log in on their website, but it said my login has been suspended due to
inactivity. I tried to call their published customer care number. It cut me off
saying that it is a chargeable number and that I should visit the Airtel
website to find the right number. I tried that but could not find out how to
get a working customer care number.
Then I realized it! Every CCC does not have managers who
understand customer care. I will cut their new card into pies and bury it! I can find another CCC which
understands customer care!
Srinivasan Ramani
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