I had to call the call center of a credit card company today. They wanted me to enter a 16 digit credit card number. OK. The press 1 for this and press 1 for that. Then enter 1 to submit the otp that has been sent to your registed phone number! I got lost!
What is all this palaver for? Can't their system recognize my phone number using Caller ID?
Let my nation awake and hire IT people who know what they are doing!
Srinivasan Ramani
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