I must add a
note on what happened after I got my replacement SIM. I asked if I could get
Internet data access. I was told to write a letter. I had spent a lot of time
in the run-around to get the SIM; so, I said "Thanks, I will come back
later for that" and rushed out. I was going out of town the next day and I
left the phone with the BSNL SIM at home and went on my trip; it was not going
to be of much use during that trip without data access!
I did not try
to use that phone for about ten days after my return, partly out of disgust.
Then one morning this week, I switched the phone on and discovered that the SIM
was not operational. The phone said that that the "SIM was not
provisioned".
So, back to
BSNL. The staff member at the postpaid desk looked up the records and found
that the customer care people who had acted on my “SIM-lost” call (before the
new SIM was issued) had disabled the phone number concerned. The staff member
who issued the replacement SIM had informed them that a new SIM had been issued.
But her communication did not have the desired effect. She said that she would
send an email to them and that the SIM would be operational again within two
hours. It is now working.
I don't worry
too much about the run-around I was given. What else do you expect when three
people are employed to do the work of one? One to tell the customer when to
write letters, fill forms, and get Xerox copies made, one to handle the phone
at the call centre, and one in the back office! It is naturally difficult for
them to coordinate reliably!
QUOTE
The net loss of BSNL though increased to Rs 8,234 crore for
the reported fiscal compared with Rs 7,020 crore last year, mainly on account
of asset depreciation calculated as per the Companies Act.
UNQUOTE
Why blame the
Companies Act? Depreciation is a fact of life; you cannot wish it away! Every
company accounts for depreciation.
That is close
to 90,000 Crores of rupees, making BSNL the tenth largest company in India in
terms of assets!
Rs 100,000
Crores seems to be chicken feed for India. It lets one company with roughly
that much of assets bleed 8% of its net worth every year, while another company
pours one and a half times that amount into creating a similar infrastructure.
Would it not have made more sense to improve the management of the company with
the tenth largest assets? Are we waiting for ₹893
billion to slowly wither away because of increasing competition?
Let me return
to the starting point of this series of my blog posts. Ease of doing business
is deplorable in most places in India. This does not merely affect the
confidence of the foreign investor. It plays havoc with the productivity of the
average Indian; and, a nation’s GDP is directly proportional to the productivity
of its people.
We must also
worry about productivity of the country’s wealth invested in public sector
companies. What is the point in attracting the foreign investor when the
companies in which our money is invested are loss makers? You can be sure that
the foreign investor is not going to set up and run loss making companies in
India. He will ensure that he gets a healthy return on his capital. Why can’t
we ensure the same for our investments?
Compare the
revenue per employee in two telecom companies of India
Company
|
Revenue (Rs. Crores)
|
Employees
|
BSNL
|
28645
|
> 200,000
|
Airtel
|
96,600
|
24868
|
Livemint reported the following in 2013:
QUOTE
In 2009, a panel consisting of technocrat Sam Pitroda and
banker Deepak Parekh had
recommended that the government sell a 30% stake in the company to the public
and also cut its staff by 100,000.
The government had failed to act on these proposals
despite the BSNL board approving the same, stalling its revival plan.
UNQUOTE